Your product platform tracks every click, every cohort, every guide and your expansion team still asks who actually uses the product. Command reads every session, finds the customers quietly disengaging, and tells your CSMs which accounts to save this month before renewal.
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Command found these insights in a single Pendo subscription within one hour
26% of accounts up for renewal in the next 90 days have logged in fewer than 5 times this quarter. 84 customers heading for non-renewal with no health alert raised.
17% of your most active users sit on your starter plan. Command found 320 power users sending feature requests through support that map directly to features you sell on Enterprise.
31% of new accounts never reach your activation milestone. Command found three guide steps responsible for half the drop-off, untouched since launch six months ago.
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Every week your CS and product teams open Pendo, look at the dashboards everyone looks at, and miss the accounts that are quietly slipping. Logins drop, NPS dips, an admin leaves, and the next time anyone notices the customer is on a renewal call asking for a discount. The signals were always there.
You captured 12m events last month. You have no idea which 84 accounts up for renewal have stopped showing up. Your CSMs find out about disengagement at QBR time. Your true product intelligence lives in the cohort data, and nobody is reading it.
Every week those 84 quiet accounts go unspotted is another week of renewal revenue heading for the door without a single save play.
Command does not export event data. It infers. It reads your entire Pendo subscription and extracts 40+ usage patterns that describe customer health, expansion potential, and the renewal risks hiding in your daily active count.
Shadow Notes surface what your aggregate dashboard is not telling you. Customer intelligence emerges from session data alone. Your digital twin knows which accounts are quietly disengaging, which power users are on the wrong plan, and which guides need a rewrite this sprint.
Within 48 hours, Command builds you a complete product intelligence layer: 12m events scored, 84 renewal risks flagged, 320 expansion candidates surfaced, every onboarding drop-off attributed to its guide step.
Watches every data point, surfaces what you are missing. Extracts patterns, identifies risks, surfaces shadow notes, finds revenue signals.
Drafts recommendations, prepares next steps, surfaces priorities, manages follow-through.
Command reads every account's usage trend and flags the customers heading for non-renewal. It drafts a save play with the specific drop-off pattern explained.
Identifies power users on plans below their actual usage. Writes a clean handover brief for the account owner with the features they have outgrown.
Maps every onboarding drop-off to the specific guide step responsible. Recommends rewrites with predicted activation impact before you ship.
Catches every detractor and passenger response in real time. Drafts the CS outreach with the specific feature complaint and recent usage context.
Your data remains in your Pendo subscription. Command analyses it in your workspace using secure API authentication. No event or session data is copied to external servers. Your data stays yours.
Yes. Command reads usage trends, NPS scores, and admin changes for every account. It surfaces declining accounts 90 days out and drafts the save play with the specific drop-off pattern explained.
One click. You authorise Command via API key, and it begins analysing your subscription immediately. You will see your first actionable insights within 48 hours.
No. Command builds intelligence Pendo cannot, by cross-referencing product usage with CRM, billing, and support data. Think of it as the digital worker that reads every session for revenue signals.
Command analyses your entire Pendo history. Every event, session, guide view, and NPS response is included in the analysis, giving you the deepest possible dataset from day one.
Yes. Command uses standard API authentication. You can revoke the key anytime in your Pendo settings. Command stops working immediately.
Yes. Command reads exactly the applications and segments the connecting user has access to. Your existing Pendo permissions and team boundaries are honoured.
Your product platform knows more than your dashboard shows. Command finds the revenue signals hiding in 12m events, 84 renewal risks, and 320 power users on plans your sales team has never offered to upgrade.
One-click OAuth. Live within 48 hours. No IT team required.
