The Inbox Clears Itself.
Tickets arrive. The agent reads, replies, resolves.
Across email, chat, voice and web forms, the Support Team picks up tickets the moment they arrive, drafts the reply from your own knowledge base, updates the customer record, and closes the thread. The 8% that need a human land in their queue with full context attached.
Trusted by
The Calls Your Front Desk Can't Take.
Receptions get overwhelmed at peak. Voicemail fills after hours. Service quality varies by shift. The Support Team fills the gap, every hour of the day.
Voicemail Swallows Out-of-Hours Calls
Evenings, weekends, early mornings. Most calls never get returned. Patients and customers move on. Every voicemail is a missed booking.
Peak-Hour Queues, Empty at 9am
At opening, three calls arrive at once and two get put on hold. By 11am the calendar is half full. You lose bookings to the practice down the road that answered first.
Inconsistent Answers By Shift
New starter on a Saturday doesn't know the Bupa plan. Monday rep quotes the wrong price. Customers judge your whole brand by one call. The Support Team answers the same, every time.
Connect. Train. Open 24/7.
Your phone system, your calendar, your knowledge base. The Support Team answers, books, and hands complex queries to humans with full context.
Connect phone and calendar
Link your phone system, booking platform, and calendar. Most PMS, CRM, and practice management tools supported. Read and write access, auditable.
Train on your knowledge base
Services, hours, pricing tiers, booking rules, FAQs, escalation criteria. Your tone, your brand voice. You sign off every transcript category before it switches on.
Open the line, always
The Support Team answers instantly, books directly into the calendar, handles FAQs, and triages complex queries to your team with a full context note. Nothing ever rings out.
Six Jobs, One Agent.
The full front-desk playbook, running 24/7 across every line without adding a headcount.
Inbound call answering
Every ring picked up instantly. No queue, no hold music, no rings through to a phantom voicemail.
Appointment booking
Into your actual calendar. Respects clinician rules, booking windows, and buffer times. Confirmation sent before the call ends.
FAQ handling
Trained on your knowledge base. Pricing, eligibility, directions, policy questions. Answers consistently, 24/7.
24/7 coverage
Out of hours, weekends, bank holidays, Christmas week. Every call answered the same way as 10am Tuesday.
Triage and escalation
Complex or sensitive queries land with the right human, with a full context note. Patient doesn't repeat themselves.
No-show rebooking
Missed appointments rebooked on the same line. Cancellations offered to the waiting list instantly.
The Output, Measured.
Live Deployments. Named Brands.
Three Support Team deployments in production. Different front desks, same playbook.
Bookings reception can't take, captured.
Overflow and out-of-hours patient enquiries were going unbooked. The Support Team now answers, checks availability in the live calendar, and books on the call.
Read case studyGrant application: 47 min to 8 min.
A 47-minute form was filtering out vulnerable applicants. The Support Team turned it into an 8-minute conversation, validated answers live, and dramatically lifted completion rates.
Read case study100% of calls answered. Zero voicemails.
Evenings and weekends were a voicemail graveyard. The Support Team answered every out-of-hours enquiry, booked appointments, and handed complex queries to humans with full context.
Read case studyThe Silent Questions We Hear Most.
"Our patients want a real person."
They want their call answered and their booking made. Survey data shows satisfaction tracks to speed and accuracy, not who picked up. When the patient asks for a human, the agent transfers with full context in one move.
"How is this different from an IVR or chatbot?"
An IVR is a menu tree. A chatbot answers pre-scripted questions. The Support Team is a conversation trained on your business, your calendar, your FAQs. It books, it handles the edges, it escalates when it should.
"What happens to the reception team?"
Nothing. They stay on the front desk, handling complex cases and walk-ins without the phone queue in the background. The Support Team takes the overflow and the out-of-hours. Your team gets their day back.
"How does it handle the complex stuff?"
You set the escalation rules. Clinical queries, complaints, anything sensitive: the agent takes the context and routes the call. Your team picks up already briefed, without the patient having to repeat themselves.
Before You Book a Call.
Which phone and booking systems does it plug into?
Most VOIP providers, PMS and CRM platforms, including Dentally, Software of Excellence, SystmOne, EMIS, Salesforce, HubSpot, Pipedrive, and hundreds of others. Your existing numbers keep working.
Can it book directly into our calendar?
Yes. It checks live availability, respects your booking rules and buffer times, and writes the appointment into the PMS or calendar before the call ends. Confirmation sent immediately.
How does escalation to a human work?
You define the escalation rules. When they trigger, the agent transfers the call to the right team member with a full context note: who the caller is, what they need, and what has already been said. Your team picks up already briefed.
What does it cost?
AIOS Workforce pricing is scoped to your deployment: call volume, number of locations, integrations, and training depth. Book a 20-minute call and we'll quote on the discovery where we show you one finding from your own data.
How fast does it go live?
4 weeks from kickoff to live production. We train on your tone, booking rules, and FAQs, iterate on transcripts with your team, and only switch on once you've signed off on the conversation quality.
Your Customers Are Calling. Every Hour. The Support Team Is Always Listening.
30-minute call. We'll show you how many enquiries your locations are missing tonight before you commit to anything.