Quality Dental Group, a network of ten high-volume dental clinics, faced a growing challenge: thousands of inbound calls but too few appointments. By adopting Implement AI's AI Operating System (AIOS) and its digital workforce, the clinics turned missed opportunities into booked treatments and boosted revenue across all locations.
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Key Outcomes
The Challenge
Quality Dental Group's ten clinics were receiving a high volume of inbound calls from potential patients. However, the conversion from call to booked appointment was inconsistent across locations.
Without clear visibility into what was happening on those calls, management couldn't identify where opportunities were being lost or which staff needed additional support.
Thousands of inbound calls across 10 locations
Varied conversion rates across clinic locations
No visibility into call quality or missed opportunities
The Solution
Quality Dental Group deployed Implement AI's AI Operating System (AIOS), bringing a digital workforce to every clinic that works alongside their human teams.
Every inbound call across all 10 clinics is automatically analysed, transcribed, and scored for conversion potential and compliance.
Individual and team-level reporting identifies top performers and those who need coaching, with specific call examples.
AI identifies calls where appointments weren't booked but could have been, enabling targeted follow-up campaigns.
Management gets a single view across all locations with real-time metrics, trends, and actionable insights.
The Results
Previously missed treatment opportunities converted into booked appointments
More callers becoming patients through improved call handling
Every call analysed, scored, and available for review
Staff receive targeted feedback based on actual call performance
The visibility we now have into our call performance has been transformative. We can see exactly where opportunities are being missed and take action immediately. The revenue impact has exceeded our expectations.
Leadership
Executive Chairman & Co-founder
Award-winning technology entrepreneur who has provided technology services to clients ranging from SMEs to FTSE-100 companies across sectors from retail to defence.
pierslinney
CEO & Co-founder
Combined expertise in technology and clinical fields. Experienced innovator in deploying exponential technologies during platform shifts.
aalokshuklaSee how Implement AI's digital workforce can help your clinics capture more appointments and grow revenue.
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