If your patients can't get through, they book somewhere else. We deploy a digital workforce that answers every call, books appointments, and handles patient queries. Live in 4 weeks.
Dental practices reduce missed calls by deploying a digital workforce that answers every inbound call 24/7, books appointments directly into the practice management system, handles patient queries, and follows up on missed calls within minutes. This typically moves answer rates from under 30% to over 95% without hiring additional reception staff.
Your average new patient booking is worth £85. A course of treatment averages £450+. When 7 in 10 calls go unanswered, the maths is brutal.
A 20-location dental group missing 30 calls per location per week at an £85 average booking value is losing roughly £204,000 per month. That number compounds. Patients who can't get through don't call back. They book with the practice down the road.
And that's before you count the reactivation opportunity. Most dental groups have thousands of dormant patients who haven't booked in 12+ months. Nobody is calling them back because the reception team is too busy handling the phones that are already ringing.
This isn't about bad staff. It's about physics. When 15 patients call during a lunch break and two receptionists are covering the desk, calls go unanswered. When the phones ring after 5:30pm, nobody is there. When a receptionist is mid-booking and another line rings, it goes to voicemail.
Hiring more receptionists is slow, expensive, and hard to scale across every location. A full-time receptionist costs £24,000+ per year before NI, benefits, training, and recruitment fees. Multiply that across 20, 50, or 100 locations and the numbers become unworkable.
The problem isn't performance. It's that your patient demand outstrips your team's capacity, especially outside core hours.
Your busiest call times overlap with your busiest in-person times. Reception can't do both.
100% of after-hours calls go unanswered
We connect to your call recordings, practice management system, emails, and patient communications. Your insight team surfaces what you're missing: which locations have the worst answer rates, what times of day patients can't get through, how long rebooking requests sit in the inbox, which patient segments are going dormant.
This isn't a one-off audit. The insight team runs continuously and gets sharper as it sees more data across more locations.
Call handling for appointment bookings, patient queries, and triage. After-hours coverage so no call goes unanswered at 6pm, 8pm, or 8am. Dormant patient reactivation. Email and message response for booking confirmations, rescheduling, and enquiries.
Think of it as hiring a trained reception team for every location that works 24/7, starts in 4 weeks, never calls in sick, and costs a fraction of a single hire.
| Traditional Receptionist | Digital Worker | |
|---|---|---|
| Recruitment time | 4-8 weeks | 4 weeks to live |
| Training period | 2-4 weeks | Pre-configured |
| Annual cost | £24,000+ salary + NI + benefits | A fraction of a single hire |
| Hours | 37.5 per week | 24/7/365 |
| Sick days | Average 6.4 per year | Zero |
| Turnover risk | Average tenure 18 months | None |
| Scales across locations | One hire per location | One deployment, every location |
A dental group with 50+ UK locations knew their phones were busy. They didn't know how busy. We ran an operational diagnostic on every location. 71.3% of calls went to voicemail or disconnected entirely. At an average booking value of £85, the estimated revenue impact was over £200,000 per month.
We deployed a digital workforce across all locations. Every call now gets answered. Appointments get booked. Complex clinical queries get routed to the right person.
We'll connect to your systems and show you exactly where calls are being missed, how much it's costing, and where a digital workforce would have the biggest impact. No pitch. Just your numbers.
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