Your BigCommerce captures every order. Your team reads the month-end report and moves on. Command watches every customer, spots the ones quietly lapsing, and drafts the win-back or B2B outreach before it matters.
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Command found these insights in a single executive inbox within one hour
312 customers who bought twice or more in 2025 have not returned in 90 days. Each one cost money to acquire.
24 customers placed repeat orders that total more than £5k each. They are not tagged as wholesale.
68 carts this week sat for more than 24 hours with high-intent products. Only 9 saw a recovery email.
Your team runs BigCommerce reports at month-end, celebrates the growth number, and misses that 312 of your best repeat customers did not come back this quarter. The 24 customers quietly buying wholesale volumes get the same promo code as everyone else.
BigCommerce gives you every event, every customer, every order. It does not tell you which customers are slipping, which are secretly B2B, or which abandoned carts were worth more than the rest. Nobody has time to find out.
Every quarter those 312 lapsing repeat customers go uncontacted is another quarter of paid-for customer acquisition walking to a competitor.
Command reads every order, cart event, customer, and product. It scores customers on repeat and expansion intent, and flags the ones slipping toward churn weeks before a report would show it.
Shadow Notes explain each behavioural shift in plain English. Digital twin drafts win-back, B2B-upgrade, and cart-recovery emails in your brand voice. Drafts land ready for your team to schedule.
Within 48 hours, Command rebuilds your store around lifetime value, surfaces the B2B conversations hiding in your retail data, and recovers the high-intent carts your team was missing.
Watches every order, cart, and customer. Scores repeat intent, surfaces B2B-shaped retail buyers, predicts stock-outs, flags high-intent cart abandonment.
Drafts win-backs, B2B outreach, and cart-recovery emails in your brand voice. Schedules sends, pushes VIPs to sales, suggests bundles.
Command turns order and cart history into a customer health score that surfaces slipping buyers before your report can.
Shadow Notes flag retail customers whose order patterns look like wholesale, and draft a conversation worth having.
Abandoned carts are ranked by product intent and cart value, so recovery effort goes to the ones that will actually convert.
Command predicts SKU stock-outs 14 and 30 days ahead so reorders happen before you lose Monday's sales.
Your order and customer data remain in your BigCommerce account. Command reads them via the Store API and analyses in your workspace. Nothing is copied to external servers. Your data stays yours.
Yes. Command extracts your tone and style from your existing emails and product copy. It builds a digital twin of your voice, so every draft sounds like your team wrote it.
One click. You authorise Command via a scoped BigCommerce API token, and it begins reading orders immediately. You will see your first actionable insights within 48 hours.
No. Insights still shows store-level KPIs. Command adds customer-level scoring, lapsing detection, B2B signal surfacing, and drafts the outreach that Insights cannot produce.
Yes. Command reads data via the Store API, so it works regardless of whether you use Stencil, a headless storefront, or BigCommerce for B2B.
Yes. Command uses scoped API tokens. You can revoke access anytime in your BigCommerce control panel. Command stops working immediately.
No. Command reads orders, customers, and products. It does not modify them. All edits still happen inside BigCommerce under your existing permissions.
Your store has years of order data and 312 repeat buyers quietly lapsing. Command finds them, drafts the win-back, and spots the B2B conversations hiding in retail orders.
One-click OAuth. Live within 48 hours. No IT team required.
